Refund Policy

Effective date: 8 October 2026

We want you to be happy with BG Remover Pro. This policy explains how refunds work.

Try it first

You can process your first 20 images free, with every feature unlocked and no account, before you pay anything. We recommend trying it on your own hardest photos first.

7-day refund

If you decide BG Remover Pro is not right for you, you can ask for a full refund within 7 days of your purchase. You do not need to give a long explanation.

This also covers a purchase by mistake, for example if you bought it for an Intel Mac or a Mac older than macOS 14, which the app does not support.

How to ask for a refund

  1. Email support@bulkbgremove.org within 7 days of buying.
  2. Send the email from the address you used at checkout, and include your order or payment ID (it starts with pay_ and is on your receipt) if you have it.
  3. We will reply within 2 business days.

What happens next

  • Approved refunds go back to the original payment method. How long they take to show up depends on your bank or card provider, and is usually a few business days.
  • Your license key is deactivated automatically once the refund is processed, and the app goes back to the free-trial state on your Macs.
  • Refunds are for the full purchase. We do not offer partial refunds.

After 7 days

Once the 7 days have passed, purchases are final, except where the law where you live requires us to offer a refund. Nothing in this policy limits your statutory consumer rights.

If something is not working, please contact us before asking for a refund or disputing the payment. Most problems are quick to fix.

Chargebacks

Please contact us before you dispute a payment with your bank, so we can sort it out directly. If a payment is charged back or refunded, the related license key is deactivated.

Payments

Payments are processed by Dodo Payments, so refunds are paid out through them. See the Terms and Conditions for the rest of the purchase terms.